Regulatory Information Bracewell (UK) LLP is a limited liability partnership registered in New York, USA. Bracewell (UK) LLP is a ‘recognised body’ as defined in the Solicitors Code of Conduct 2011, authorised and regulated by the Solicitors Regulation Authority in the United Kingdom. The members of Bracewell (UK) LLP are solicitors or registered foreign lawyers authorized to practice in England & Wales and regulated by the Solicitors Regulation Authority in the United Kingdom. Its SRA number is 555941.
Complaints Procedure If at any point you become unhappy or concerned about the service the Firm has provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this. If you would like to make a formal complaint, then please refer to the complaints procedure stated in our engagement letter. Making a complaint will not affect how we handle your matter.
If you are concerned about our behavior, you can raise your concerns with the Solicitors Regulation Authority.
What To Do If We Cannot Resolve Your Complaint The Legal Ombudsman may help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter.
You must usually take your complaint to the Legal Ombudsman:
within six months of receiving our final written response to your complaint
no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.